Returns Policy

We want all our customers to be pleased with their order and receive the highest quality products possible.
If there is something wrong with the product you have received or if your delivery is not identical to your order, please contact our customer service at
If you send us an e-mail, include as much information as possible. Include your order number, what is faulty or incorrect and provide a photograph (if applicable).

Damaged Goods?

If you have received a parcel which has been damaged in transit, please email our customer service a photograph (needed to identify the extent of damage) and we will be able to find a suitable solution via a replacement or refund.
Not Satisfied?
If you are not completely satisfied with your order, simply return the unused product(s) in its original, unbroken packaging within 14 days of receipt for a refund.

Return Postage

Sorry, but we cannot offer free returns. You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products.
If possible, please use a trackable shipping service and keep your proof of purchase until you receive your full refund from Prestige Tech.
When we receive the product, we will refund the value of the purchased the product, but unfortunately, we cannot refund the original shipping. All products must be returned unused and in their original packaging. Packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

How to Return an Order

Please contact us to authorise a return or receive advice on how to remedy an issue you may have.
It may take up to 14 days for us to receive your return, depending on which postal service you use.
Once we receive the returned order, we will inspect the products and process a suitable refund, within 48 hours.